Privacy Policy

Introduction

POCONS USA ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or request our services.
• Service Information: Details about the services you request or receive from us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
• Communications: Records of correspondence if you contact us directly.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and fulfill your requests
• Send you service-related communications
• Analyze website usage to improve user experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Third-Party Services

When you submit a contact or quote request form on our website, your information is stored in our customer relationship management (CRM) system, GoHighLevel, to help us respond to your inquiry and provide ongoing service. This data is only collected when you explicitly submit a form with your consent.

Our website includes a chat assistant to help answer general technical questions. This assistant is powered by Claude, an AI language model, and should not be relied upon for critical engineering decisions. Chat conversations are used to provide informational responses but are not stored in our CRM or shared with third parties unless you explicitly submit a contact form.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

POCONS USA
7750 Dagget St. #208, San Diego, CA 92111
Email: support@poconsusa.com